1. Currency Information:

• What currency are the prices displayed on the site?
• All prices are listed in USD.

2. Shipping Queries:

• I just placed an order, when will it ship?
  • Orders typically ship within 5-7 business days after production. Tracking numbers will be provided 3-5 days after shipment.
• How long does shipping take?
  • On average, orders ship out in 2-3 business days. International shipping rates will be specified during checkout.

3. Return and Exchange Policy:

• I am not satisfied with my order, can it be returned?
  • Items can be returned for store credit within 30 days if they are unused, in their original packaging with tags attached.
• What if there is an issue with my order?
  • Please contact us within 48 hours for defective or incorrect items.

4. Order Management:

• Can I cancel my order?
  • Orders can be canceled before shipment with no penalty.
• I entered an incorrect address, what should I do?
  • Contact us within 24 hours to correct the address.

5. Shop Pay Installments:

• What is the option to pay in installments on Shop Pay?
  • Shop Pay Installments allow you to split your purchase into four equal payments with 0% APR.
• Can international customers use Shop Pay Installments?
  • Shop Pay Installments are available only to customers with a US billing address and mobile number.

6. Additional Inquiries:

• I have a question that wasn't addressed here, can you assist me?
  • Absolutely! Please email us at kickweightwithkeisha@gmail.com and we'll be happy to help. For a prompt response, kindly include your order number and clearly describe the issue. Thank you!